Faulty Goods

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period, we will offer you a repair service.
We reserve the right to inspect the product and verify the fault.

All new hardware supplied by G17 come with a manufacture 12-month warranty.

On return of the faulty product, G17 will inspect the item before dispatch to the manufacture should the fault be a simple fix ensuring you are not without service if the fault is in line with a manufacture fault, we will send off for repair and where possible, offer you a temporary solution until the item is returned from the manufacture.
For a refund or exchange, the product must be an as new condition, complete with any accessories and if possible, the item should be well packaged or returned with the original box and packaging.

eBay Sales

The hardware we sell on eBay is either used, refurbished or New Old Stock. These items carry a 30 day warranty.
If a fault develops within 30 days we would ask you to return to us. G17 will not cover the cost of return postage unless agreed in advance. We will offer you a prompt repair service.
In all cases we reserve the right to inspect the product and verify the fault. If a fault is not found as described or the item has been damaged, we will offer a repair service at cost or return the item to you as found. No refund will be offered and the cost of return will have to be met.

For a refund or exchange, the product must be in the condition it was described as during the auction, complete with any accessories and if possible, the item should be well packaged or returned with the original box and packaging.
In all cases, we do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Returns

In all cases, please contact us if a fault develops. We can arrange with you how to get the item back to us for inspection and repair.